FAQs

What does a physiotherapist do?

A physiotherapist is a movement specialist who helps prevent injuries, optimize performance and regain or prevent the loss of movements and functional abilities, which have been impaired by acute injuries, to chronic conditions, such as trauma, disease process, repetitive stress injuries or muscle imbalances.

Is physiotherapy covered by OHIP?

Most clinics do not have an OHIP billing number (including Do Physio), which ceased to be given out since the 1970s. More recently, OHIP has stopped physiotherapy coverage all together for those between the ages of 19-65 unless you are receiving physiotherapy as an in-patient in the hospital.

Do I need a doctor’s referral to see a physiotherapist?

No.

We are considered primary healthcare providers; however, if you have extended health coverage, you will need to check if they require one in order to reimburse you as this requirement differs among insurance companies.

Are WSIB clients accepted?

Yes.

Due to WSIB paying less than $26/per visit versus the normal fees of $105 for assessment and $70 for treatment, clients will only be accepted if they sign an agreement of compliance, which will state that should a client not be compliant with their physiotherapy treatment, including their home exercise program and other self management strategies or if a client is not punctual, no-shows or cancels without 24 hours notice, the physiotherapist reserves the right to discharge the client and notify WSIB.

24 hours notice is required to cancel/reschedule appointments otherwise a late cancellation fee equivalent to the regular physiotherapy rates not the WSIB rate mentioned above will be charged.

What do I need to wear for my appointment?

For upper extremity issues, a tank top would be preferred; those with lower extremity or low back issues are advised to have shorts or loose fitting pants that can be rolled up past the knees.

What is the acupuncture fee?

Acupuncture will only be done as a part of the physiotherapy treatment therefore there is no additional fee for acupuncture beyond the physiotherapy rates.

Is there direct billing?

Different extended health plans have different coverage for Physiotherapy services so in order to keep billings and payments simple, clients are expected to pay for services directly to Do Physio in full and submit their receipts for reimbursement.

What are the payment options?

Cash, credit (i.e. Visa, MasterCard), debit card and e-transfers.

What happens if I have to cancel or if I NO-SHOW for an appointment?

As a courtesy to other clients and your physiotherapist, a minimum of 24 hours notice is required to cancel or reschedule an appointment. No shows or late cancellations will incur the FULL CHARGE OF THE APPOINTMENT RATE.

Please note that this charge will be billed as a late cancelation or no show, and will NOT be covered by your insurance company. Thank you for your understanding.